What to Do Immediately After Discovering Water Damage

Discovering water damage in your home is an overwhelming and often emotional experience. Whether it’s the result of a burst pipe, a leaking appliance, or a flooded basement after a heavy storm, the first few hours are critical in determining how extensive the damage will be. At Preferred Restoration Contractors, we understand that time is of the essence. That’s why we’re available 24/7 to guide you through the restoration process from the very first moment.
The initial discovery of water damage typically comes as a shock. You might notice soaked carpets, stained ceilings, or the unmistakable sound of dripping water. Whatever the source, the first step is to ensure the safety of everyone in the household. Turn off electricity in the affected area if water is near outlets or appliances, and avoid walking through standing water if you’re unsure of electrical exposure. Once the area is safe, stopping the flow of water becomes the next priority. This could mean shutting off the main water valve or containing the leak if it’s localized.
With the immediate danger controlled, documentation is essential. Take photographs and videos of all visible damage before any cleanup begins. This will be useful when filing insurance claims and helps restoration professionals understand the full scope of the situation. Contacting your insurance provider as soon as possible is also advised, as delays can sometimes affect claim approvals or coverage timelines.
Next, call a professional restoration company like Preferred Restoration Contractors. While it may be tempting to mop up water and set out fans, DIY solutions are rarely enough to fully dry hidden moisture behind walls, under flooring, or inside insulation. Without proper drying techniques, mould can develop in as little as 24 to 48 hours, compounding the damage and putting your family’s health at risk.
Our IICRC-certified technicians arrive equipped with moisture meters, thermal imaging tools, and high-powered drying systems to assess, extract, and dry your property thoroughly. We don’t just focus on what you can see—we target hidden moisture and use dehumidifiers and air movers to stabilize the environment. Once drying is complete, we assess what materials can be salvaged and which may need replacement.
Water damage restoration also involves sanitizing and deodorizing the space to remove bacteria, mould spores, and lingering odors. Depending on the severity, we may also assist with drywall replacement, flooring repairs, and baseboard restoration. We coordinate with your insurance provider to ensure the process is documented and approved every step of the way.
The aftermath of water damage can feel overwhelming, but you don’t have to face it alone. Acting quickly and calling trained professionals is the best way to reduce loss, avoid future complications, and get your life back to normal. Preferred Restoration Contractors is always here to provide the expertise, equipment, and compassion you need when disaster strikes.